We send email and SMS to you when the order is confirmed and when the order is shipped. You can check the status of your order from www.Splcart.com my account or from http://splcart.com/login Most orders at splcart.com get shipped within 1 to 3 days of confirmation. If your order was placed recently, please allow us time to procure and dispatch. If your order is not shipped within 3 or 4 days of confirmation, we Inform you via email and SMS about the delay. Work closely with the merchant to speed up the dispatch. If there are other reasons like your address not serviceable by our courier/delivery partners, we will get in touch with you for additional details.
Schedule the day of dispatch:
If the order is not shipped, we can hold the order and ship it at your convenience.
Schedule the time of delivery:
If the order is shipped, you can check the status at courier website and schedule the delivery by calling them.
Change order address:
We can take your request for change of address as long as the order has not been handed over to our courier partner. You can check the status of your order from splcart.com My Account or from http://splcart.com/login
Order is shipped:
It takes between 7 to 10 days to deliver the order after it has been dispatched. The number of days could vary depending on customer’s location. When the order is dispatched, we email and SMS you the tracking number and courier/delivery partner details. You can track the shipment on the courier/delivery partner’s website using the tracking number http://splcart.com/login
More than 5 days since it was shipped:
It takes between 7 to 10 days to deliver the order after it has been dispatched. The number of days could vary depending on your and merchant's location. Please check the status of your shipment from the courier website using the tracking number sent to you on your registered email and SMS number. If on the courier website, you can see that there is a movement of your package in last 48-hours, please give 2-3 days more to the courier to deliver. However, if the package is still not delivered to you and you do not see movement in the last 48 hours on the courier website, you should check with the courier company or contact us ph: 8886997331.
We do continuous follow up with the courier till the order is delivered and if there is a delay in delivery we send periodic updates on your registered email and SMS.
Shipment is not trackable:
Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and retry tracking on the website after some time. If the tracking number is still not updated, do get in touch with us through Ph: 8886997331.
Courier is showing delivered:
If the shipping address is office or college or housing society, please check at the reception. You can also check with the courier company and contact us ph: 8886997331.
Delivered to wrong address:
In case, you discover that courier company has marked the delivery to another city, you should immediately contact us at email@example.com support and we will follow up with the courier on your behalf. If the shipping address is office or college or housing society, please check at the reception.
Courier charged me extra money:
The amount that you pay while ordering at splcart.com includes the product and courier charges. The amount to be paid on Cash On Delivery orders is mentioned on the package. You are not required to pay any extra amount at the time of receiving the order.
Courier company's message is inconsistent:
We use the services of some of the industry's best courier/delivery companies for delivering your orders. However, if you suspect that the courier company's message is inconsistent, please drop us a note on firstname.lastname@example.org On such incidents, we have no-compromise policies with the courier companies. We can even discontinue using the courier's service in that region if more than one complaint is received.